Shipping/Return Policy

SHIPPING / RETURN POLICY

 Returns & Exchanges : If you received your hair and it's not what your ordered you have 2 DAYS To send it back ( IT HAS TO LOOK THE SAME EXACT WAY IT LOOKED WHEN WE SHIPPED IT)  Other then that NO RETURN OR EXCHANGES 

Thank You for ordering with Shop Hair Heaven  

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

1. How long is processing, shipping, and handling?

 Shipping can take up to 5-8 business days with a 4 day processing time (Saturday & Sunday not including )  (If you ordered on Friday your order will be processed on the next business day which is Monday.)



All Packages Delivery is with USPS. Business days are Monday-Friday



2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at  shophairheavenllc@gmail.com. 


3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

Our Business Hours Are Monday-Friday 10AM-6Pm EASTERN TIME

Saturday & Sundays-CLOSED

ALL SALES ARE FINAL